Currently FUTURE Search&Selection, is assisting its European roots Client – a multidisciplinary consulting company offering its services within transport, urban development, building, industry, water, environment and energy sectors, in finding a Candidate for General Manager – Operation and Maintenance – position. The role is based in Gwatemala City, Gwatemala.
The General Manager?s primary objective is to oversee the establishment and management of the Company to ensure the continual its successful operation and growth.
Delivering services to the Concessionaire / Project Owner under corresponding O&M Agreement in full compliance with contractual requirements and in a profitable manner in both pre-operational and operational phases;
Customer relationship management;
Establishing and maintaining all operational policies, systems and processes;
The General Manager will ensure provision of effective best practice management of internal and external customer relations as well as efficiently managing service provision by staff and outsourced service providers.
Knowledge, skills and experience
Tertiary Qualifications in Engineering/Business/Marketing/Finance;
Successful proven experience in bottom line achievement; Prior experience in the private sector in operations and maintenance of Toll roads or infrastructures at a senior level would be well regarded;
Significant operational management experience as a highly motivated self-starter within a technically complex, high volume, service industry;
Excellent interpersonal skills in both staff and customer relationships;
Demonstrable high level of autonomy, creativity and lateral thinking skills;
In-depth experience with outsourcing and service provider management together with related operational support services at a professional level;
Ability to work under pressure and within defined time lines, as both a team leader and independently;
Strong business acumen and bottom line focus;
Speaking, reading and writing fluently the Spanish language and the English language. French language will be highly appreciated;